Bloom Recruitment
IT / Tech · Managed Service Providers · In-house IT

Technicalhires,withtheevidenceattached.

Service desk to cloud infrastructure, coast to coast. Every candidate we present comes with a scorecard, our interview notes and references — in one place your whole hiring team can review and comment on.

7+
years recruiting for MSPs
T1 → CTO
every seat on the MSP org chart
98.2%
placement success
6+ mo
replacement guarantee
Roles

The whole MSP org chart, and in-house IT teams.

We know the difference between a Tier 2 who can own escalations and one who's a Tier 1 with a better title. That's the hire we screen for.

Support & service desk
Service Desk Tier 1–3
Service Coordinator / Dispatch
Field Technician
NOC Analyst
Infrastructure
Network Administrator / Engineer
Systems Administrator / Engineer
Cloud & Azure / M365 Administrator
Infrastructure Engineer
Delivery & leadership
Service Delivery Manager
Project Manager
IT Manager / Director
vCIO
Client-facing
Account Manager
Technical Account Manager
Customer Success
Business Development
Security
Security Analyst
SOC Analyst
Security Engineer

Tools we speak fluently: ConnectWise, Autotask, Datto, Kaseya, NinjaOne, Microsoft 365, Azure, Fortinet, Meraki.

How we vet

Technical screens that tell you the tier, not the title.

Deep discovery first. We learn your stack, ticket volume, client mix and team dynamics so we represent you accurately and attract people who'll stay.
Beyond the job boards. Our network, past candidates and direct outreach — the people who are not applying to postings.
Structured technical screen. Scenario questions matched to the role's tier and your environment, scored the same way every time.
Client-facing maturity. Communication, ownership under pressure, and how they handle the customer who's already angry.
The honest line. For every candidate: what's strong, what's uncertain, what might not fit. Real context, not a sales pitch.
Vetting scorecard · sample
8.6
M. OkaforNetwork Administrator (Tier 2)
Technical fit9.0
Environment match (MSP, ConnectWise, 40+ clients)8.5
Communication & client-facing8.8
Comp alignment8.0
Strong: Owns escalations end to end; rebuilt a client's Meraki stack solo; calm on the phone.
Uncertain: Azure depth is self-taught — worth a scenario question in your interview.
Might not fit: Prefers hybrid; your role is 5 days on-site.
Illustrative — not a real candidate
How a search runs

Every candidate we present. One page your whole team can work from.

01 · Intake in one call

Role, environment, must-haves, comp band. We write it back to you the same day so nothing gets lost in translation.

02 · We go find them

Job boards, our network, past candidates, direct outreach. You never see the noise — only the people worth your time.

03 · Every presented candidate, in one place

Résumé, references, our interview notes, any flags. All together, not scattered across email threads.

04 · Your team reviews, comments and decides

Everyone on the hiring side sees the same page: who's been interviewed by whom, what's next, and what's waiting on you.

Production Supervisor (nights) · Delta
Intake
Intake summary
Role: Production Supervisor (nights)
Must-haves: night shift, HACCP site, crew of ~40
Comp band: agreed on the call
Sent same day · awaiting your sign-off
Presented
In interviews
Waiting on you
Intake sign-off
Sample search · names illustrative
Engagement models

Built around how MSPs actually grow.

One-off seat, a steady drumbeat of service desk hires, or a headcount jump after an acquisition — we've run all three.

Contingent search

Pay on placement. Best for a single engineer or manager with a clear brief.

Recruitment as a Service

A monthly retainer for MSPs hiring continuously. Service desk pipeline always warm; senior roles jump the queue.

Acquisition & growth push

We embed with your leadership through an M&A integration or a new-client onboarding surge.

Contract & project

Migration specialists and project engineers on contract, with payroll handled.

Many of the key people supporting our business today came through Bloom. Bloom isn't just a vendor, they're a trusted partner in how we scale.

VP of Operations · National MSP · 6+ years

We've quadrupled in size and Bloom has supported every stage. At this point all of our hiring goes through Bloom — it's fully embedded in how we operate.

Founder & MD · Vancouver MSP · 6+ years

Every profile presented is worth an interview, and we're often choosing between several strong options. Bloom makes our hiring decisions easier, not harder.

Service Manager · Ontario MSP · 1+ year

Tell us the role. We'll tell you what the market looks like this week.

One intake call and you'll leave with a comp range for the seat, how deep the local pool is, and a realistic timeline.

Prefer the phone? 778 770 0020 · or pick a time directly

Request a call

Or call 778 770 0020 · hello@bloomrecruitment.ca