IT Support Technician (Tier 1)

Bloom Recruitment is in search of an IT Support Technician to join our client's service team in Port Coquitlam immediately.

Our client is a well established managed IT service provider that has supported businesses across BC since 2008. They run a modern, automation focused practice with a loyal client base and a leadership team that invests in its people. This is an entry level role, and a good one: you do not need prior MSP experience or every product keyword on your resume. They will teach you their tools and processes. What they need from you is clear communication, methodical troubleshooting, accurate documentation and the judgment to ask for help before a small problem becomes a big one.

You will support business clients from the Port Coquitlam office and at client sites across Metro Vancouver, handling everything from tickets and Microsoft 365 issues to hardware deployments and office moves. The company runs a competency based path toward Tier 2, with weekly coaching and paid certifications along the way, so this is a first IT role that is built to grow into a second.

Responsibilities

Client Support and Ticketing

• Answer support requests by phone, email and portal; confirm impact and urgency; and begin work promptly.
• Resolve routine Windows, Microsoft 365, account, printer, peripheral, VPN and connectivity issues using documented procedures.
• Keep HaloPSA current with the user, asset, issue summary, exact errors, steps, outcome, time and next action.
• Provide clear client updates, validate the result and own the work through resolution or a proper handoff.
• Coordinate approved warranty claims, replacements and vendor support requests.

Onsite Service and Deployment

• Stage, enroll and deploy computers, monitors, docks, printers, phones and related equipment.
• Complete employee onboarding, account access, application setup, profile transitions and final handover checks.
• Attend client sites for troubleshooting, installations, equipment pickup or delivery, office moves, cable tracing and device labelling.
• Assist with switches, access points and cabling under an approved plan and appropriate technical direction.
• Maintain equipment flow, inventory records and readiness for scheduled onsite work.

Requirements

• Basic knowledge of Windows 10 and 11, Microsoft 365, common hardware, printers and peripherals.
• Basic understanding of IP addressing, DNS, DHCP, Wi-Fi, VPN and account versus endpoint versus network issues.
• A methodical troubleshooting approach, clear communication and strong documentation habits.
• A valid BC driver's licence, reliable vehicle and appropriate insurance for regular business travel.
• Ability to work the full onsite schedule and safely handle typical IT equipment up to 40 pounds, with accommodation where required.

Nice to have

• An IT diploma, certificate path, practical labs, home lab, volunteer work or personal projects.
• Up to one year of helpdesk, desktop support, field service or customer support experience.
• Familiarity with Entra ID, Active Directory, Intune, Autopilot or workstation deployment.
• CompTIA A+, Network+, Microsoft fundamentals or comparable training, in progress or completed.

Why join

• A real path forward: competency based progression toward Tier 2, weekly coaching and paid, approved certifications.
• Comprehensive benefits, including a $5,000 annual Health Spending Account and a $2,500 annual Lifestyle Spending Account, plus three weeks of paid time off to start and paid sick leave.
• Annual profit share or bonus eligibility.
• A stable weekday schedule with a team that teaches rather than throws you in.

Key details

• Location: Port Coquitlam, BC, with client sites across Metro Vancouver.
• Work Model: Fully onsite, split between the office and client locations.
• Schedule: Monday to Friday, 8:00 AM to 5:00 PM. Occasional scheduled evening or weekend work for client changes or critical incidents, handled under company policy.
• Compensation: $50,000 annual base salary.
• Benefits: Comprehensive benefits, $5,000 annual Health Spending Account, $2,500 annual Lifestyle Spending Account, three weeks of paid time off to start, paid sick leave, certification support, mileage reimbursement, profit share or bonus eligibility.
• Vehicle: Required. Valid BC licence, reliable vehicle and appropriate insurance.

If this role aligns strongly with your experience and career objectives, please apply with a current copy of your resume today and we will be in touch.

All applications are confidential. Your resume is never shared with a client until we have spoken with you first.